Privacy notice for New Jersey calls
What our privacy notice addresses
This notice describes what we do with the information you provide when you call about alcohol treatment in New Jersey, and it covers each use of the helpline or any message you send us. We provide information; we do not treat anyone. Treatment advisors are the people who take your calls, and their help comes at no cost and stays private, with nothing requiring you to enroll anywhere.
You can read it in a few minutes. If anything here is unclear, call and ask before you share details you would rather keep to yourself. You decide how much to tell us, and you can stop at any point.
Details we gather when you call
We collect only what you choose to give: a name, a phone number where we can reach you, and, if you want options that match your budget, optional insurance and situation details. The situation details are things like which substances are involved, how much someone is drinking, and whether they have been through withdrawal before.
We can also see the number you call from, plus the date and the time. When you leave a voicemail or submit a form, we retain the message you wrote. A Social Security number, a complete address, or payment card details are never requested, and you should not give them to us.
Why we ask for each detail
We use your name and phone number to call you back and to keep your conversation in one place, and we use the optional insurance and situation details to narrow the list of programs that may fit. In New Jersey, 228 SAMHSA-listed facilities report accepting Medicaid and 261 report accepting private insurance, so the answers change which options we mention first.
Treatment advisors use what you share to explain levels of care, such as 46 listed detox programs and 283 listed outpatient programs, and to describe what a first appointment usually involves. We keep records so a second advisor can pick up where the last call ended.
When details are shared
Your name and phone number reach a treatment provider only when you request a connection, and only the details that provider needs to get in touch are shared. We never sell health information, never trade it for advertising, and never give it to data brokers.
If you ask about coverage, an advisor may check whether a program is listed with a payer. When a caller wants to be connected and asks what happens next, then we explain that the provider will contact them directly and may ask its own intake questions. That provider has its own privacy practices, which you can request from it.
Recording calls and keeping them
For quality and training, calls may be recorded or monitored, and an automated greeting lets you know when that applies before an advisor joins the line. If being recorded is not something you want, mention it when the call begins, and you can still talk with an advisor.
We keep call notes and contact details only as long as needed for the reasons above, then remove them on a routine schedule. Records tied to a request for state-funded help are kept under the rules that apply to that program. You can ask us to delete your details at any time, and we will tell you if a legal or program rule requires us to keep them longer.
Your options and how to contact us
You may ask what information we have about you, have it corrected, or cancel a request to be connected, and none of this requires an explanation. If you prefer to remain anonymous, you can still ask general questions about alcohol treatment New Jersey programs and receive answers without giving a name or a number.
If you are dealing with withdrawal and think medical supervision may be needed, call 988 or 911 for immediate help. For questions about this notice, contact the helpline at the same number you called and ask for the privacy contact, who can walk you through these points before you share anything else.